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Unlimited Tickets Support
  • Manage tickets using your helpdesk (Kayako, PerlDesk)
  • Unlimited tickets & management
  • Escalate to concerned department as needed
Server Management
  • Full server management plan
  • Server security
  • Service optimization
  • Linux/Windows support
Basic Security
  • Server securing and hardening
  • Firewall installation & configuration
  • Re-secure after intrusion
Communication with Datacenters
  • Server reboots via ticket/Remote Console
  • Technical aspect communications
  • 20-minute follow-ups for DC issues
Pre-Sales Support
  • Greet clients for sales inquiries
  • Guide to proper links on your site
  • Professional customer handling
Response Time: 1 Hour
  • Acknowledgements to your clients
  • Gather necessary details to fix issues quickly
  • Follow-up on open tickets

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