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Unlimited Tickets
  • Manage tickets using your helpdesk
  • Escalate to concerned departments
  • No limit on number of tickets
Server Management
  • Full Server Management
  • Server Security
  • Service Optimization
  • Linux (cPanel, Plesk, DA) & Windows
Service Optimization
  • Apache, IIS, MySQL, MS-SQL
  • Mail Servers (EXIM, qmail, MailEnable)
  • Custom service tuning
Basic & Advanced Security
  • Server securing and hardening
  • Firewall installation & config
  • PHP Hardening, RootKit alerts
  • Re-secure after intrusion
30-Min Response SLA
  • Initial response within 30 mins
  • Routine follow-up on tickets
  • Escalation to sales/billing
  • Pre-sales support
DC Communication
  • Server reboots via ticket/console
  • Follow-up for hardware issues
  • Upgrade coordination
24×7 Server Monitoring
  • Monitor servers continuously
  • Restart services if necessary
  • Fix service problems proactively
3rd Party Script Support
  • Joomla, WordPress, Mambo install
  • Nagios monitoring setup
  • Advanced application installations

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