Our Sleepwell plan offers unlimited ticket plus live chat supports in your night
shifts when you already have daytime staff and want a solution for your night shifts. Our team works
12 hours, 7 days a week and provides unlimited tickets and live chat support on unlimited servers.
Unlimited Tickets Support
Manage tickets using your helpdesk (Kayako, PerlDesk etc...)
Escalate tickets to the concerned department if needed
Server Management
Full Server Management plan
Server Security
Service optimization
Linux (Cpanel, Plesk & DirectAdmin) Windows(Plesk & Helm)
Services Optimization
Apache
IIS
MySQL
MS-SQL
Mail Servers (EXIM, qmail, MailEnable etc...)
and many more...
Basic & Advance Security
Server securing and hardening
Firewall installation & configurations.
PHP Hardening
RootKit and root access alerts
Re-Secure a server after intrusion
and many more...
Response time 30 minutes as per SLA
Initial response within 30 mins to your clients.
Routine follow-up with the tickets
Escalating tickets to proper department (Sales or Billing)
Pre-Sales support
Get necessary details from clients to fix the issues quickly.
Communication with Datacenters
For Server reboots (Via ticket, Remote Console etc...)
Follow-up with the DC for any issues (Hardware, Reboots or upgrades)
24x7 Server Monitoring
Techs will be Monitoring the server 24x7.
Restart services if necessary
Fix issues if any of the services have problems
Third Party scripts support
Installing, configuring scripts like Joomla, WordPress, Mambo and other
fantastico based scripts.