Shared Server

We cover database servers.
Shared Server

Shared Server

The shared support plan is the best for shared hosting providers. This support plan offers complete per server support package for limited ( below 1000) hosted domains. This package will keep your cost of support under fixed budget as this plan also includes 24x7 Helpdesk and live chat support including monitoring your servers absolutely FREE. Please contact our sales department by submitting a ticket if you have more then 2 servers we will be happy to offer you good discounts on this plan. We will also work with your data center or server providers in case of server down or reboots.

Unlimited Tickets Support
Unlimited Tickets Support
  • Manage unlimited tickets 24x7 using helpdesk (Kayako, PerlDesk etc...)
  • Escalate tickets to concerned department if needed.
Server Management
Server Management
  • Full Server Management plan
  • Server Security
  • Service Optimization
  • Linux (Cpanel, Plesk & DirectAdmin) Windows(Plesk & Helm)
Services Optimization
Services Optimization
  • Apache
  • IIS
  • MySQL
  • MS-SQL
  • Mail Servers (EXIM, qmail, MailEnable etc...)
  • and many more...
Basic & Advanced Security
Basic & Advanced Security
  • Server securing and hardening
  • Firewall installation & configurations.
  • PHP Hardening
  • RootKit and root access alerts
  • Re-secure a server after intrusion
  • and many more...
Risk Free Trial: 3 days 24 hours only
Risk Free Trial: 3 days 24 hours only
Response time 1 hour as per SLA
Response time 1 hour as per SLA
  • Initial response within 1 hour to your clients.
  • Routine follow-up with the tickets
  • Escalating tickets to proper department (Sales or Billing)
  • Pre-Sales Support
  • Get necessary details from clients to fix the issues quickly.
Communication with Datacenters
Communication with Datacenters
  • For Server reboots (Via ticket, Remote Console etc...)
  • Follow-up with the DC for any issues (Hardware, Reboots or upgrades)
Server Migrations and Data Restorations
Server Migrations and Data Restorations
  • Backup Restorations, Database restorations
  • cPanel to cPanel server migration(Limited Data 50GB)
24x7 Server Monitoring Free worth $20
24x7 Server Monitoring Free worth $20
  • Techs will be monitoring the server 24x7.
  • Restart services if necessary
  • Fix issues if any of the services have problems
24x7 Live Chat support
24x7 Live Chat support
  • Unlimited Live chat support via (LiveResponse, CCS, Provide support etc.)
  • Handling most of the issues via Live chat
  • Escalating sales and Billing related chats to concerned department
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